Why all my appointments share one status

Why this banner appears

Metrikia detected that 100% of your appointments share the same status (e.g. showed_up). This makes the show-up rate meaningless: it will always be 0% or 100%, with no actionable value.

Most common cause

Your CRM source (HubSpot, Pipedrive, etc.) does not propagate the real appointment status to Metrikia during import:

• The initial backfill writes every appointment with a default status
• The CRM webhook does not notify status changes (no-show, cancellation)
• CRM-to-Metrikia status mapping is incomplete

How to verify

1. Open /app/crm/leads
2. Click a few leads with appointments
3. Look at the Status column on appointments: if they are all identical, the banner is confirmed

How to fix

Option 1: Native CRM integration

1. Settings > Integrations
2. Open your CRM integration
3. Make sure webhooks are active on appointment.updated events
4. Re-sync historical appointments via Resync now

Option 2: CSV import

Add an appointment_status column in your CSV exports with values:

• scheduled: appointment booked
• showed_up: prospect attended
• no_show: prospect did not show up
• cancelled: appointment cancelled

Option 3: Simplified workflow

If you do not track no-shows, use Settings > Workflow mode > Simplified: Metrikia will hide KPIs that depend on appointment tracking (show-up rate) and stop showing this banner.

Impact if left unfixed

• Show-up rate stays at 100% and cannot be acted on
• Closing rate is computed on a skewed denominator
• Diana may produce wrong recommendations about lead quality